Meeting with Ombudsperson

On Thursday 22 April 2021, the Chairperson and CEO of MBA paid a courtesy meeting to Dr. Dan Maraye, the newly-appointed Ombudsperson for Financial Services, to discuss future collaboration. Dr. Maraye is a former Governor of the Bank of Mauritius and has a deep understanding of the banking sector. During the meeting, the MBA and the Ombudsperson exchanged views on the broader operating framework for complaints. The MBA highlighted a number of initiatives already taken to improve service levels and customer mobility, The Ombudsperson invited the MBA to submit proposals, and also discussed collaboration on a number of financial literacy and consumer protection initiatives.